TERMS AND CONDITIONS FOR TICKET SALES

Terms of sale 

Serial card, 6 tickets 55 €
Serial card, 10 tickets 85 €

DocPoint reserves the right to make necessary changes to events to ensure the safety of events and require customers to follow given instructions. If there are any changes to events, we will contact our customers by email.

Ticket refunds 

Tickets purchased for DocPoint – Helsinki Documentary Film Festival 2023, whether in-person or online, are non-refundable. Additionally, tickets claimed with a complimentary ticket, festival pass or serial card are non-refundable.  

Cancellation of a screening due to e.g. technical difficulties will be refunded primarily with a complimentary ticket.

DocPoint – Helsinki Documentary Film Festival reserves the right to possible programme changes. Information about changes will be announced on docpointfestival.fi/en.

Serial cards

Serial cards currently on sale will be valid for the 2023 DocPoint – Helsinki Documentary Film Festival. If you have an unused serial card purchased for the 2021 or 2022 festivals, just send us a message at tickets(a)docpoint.fi and we will provide you with a 2023 serial card. If the serial cards are unused, they do not require further action, and can be used as they are.

You cannot enter a screening with only a serial card, as first you need to redeem screening tickets. With a serial card, you can redeem screening tickets from the online shop from January 12, 2023 onwards, from pre-sale box office between January 27 and 30, 2023, and from box offices during the festival (January 31 – February 5, 2023). Please claim your screening tickets with the serial card before the start of a screening either online or at the festival box offices.

The serial cards are not valid for sold-out, special priced or online screenings. 

Serial cards are not personal and can be shared with other people. You are not required to use the serial cards at once.

Exception: Serial cards/screening tickets bought with culture benefits are personal! In case you have bought your serial card with culture benefits, you can buy screening tickets only for yourself and the serial card cannot be shared with other people. You must be prepared to prove your identity when buying a serial card with culture benefits and when tickets are checked. Under malpractice the screening ticket will be cancelled, the culture benefit confiscated and the incident will be reported to the culture benefits service provider. Consequently, the service provider can confiscate the benefit entirely.