Terms of sale 

DocPoint reserves the right to make necessary changes to events to ensure the safety of events and require customers to follow given instructions. If there are any changes to events, we will contact our customers by email.

Ticket refunds 

Tickets purchased for DocPoint – Helsinki Documentary Film Festival 2024, whether in-person or online, are non-refundable. Additionally, tickets claimed with a complimentary ticket, festival pass or serial card are non-refundable.  However, you may return the ticket if you wish, in order for someone else to see the film.

Cancellation of a screening due to e.g. technical difficulties will be refunded primarily with a complimentary ticket.

DocPoint – Helsinki Documentary Film Festival reserves the right to possible programme changes. Information about changes will be announced on docpointfestival.fi/en.

Serial cards

Serial cards currently on sale will be valid for the 2024 DocPoint – Helsinki Documentary Film Festival.

You cannot enter a screening with only a serial card, first you need to redeem a screening ticket. With a serial card, you can redeem screening tickets from the online shop from January 11th, 2024, from the pre-sale on January 27th and 28th, and from ticket sales points during the festival on January 30th – February 4th, 2024). Please claim your screening tickets with the serial card before the start of a screening, either online or at the festival ticket sales.

The serial cards are not valid for sold-out, special screenings or online screenings. Information about tickets and serial cards for the online platform can be found here.

Serial cards are not personal and can be shared with other people. You are not required to use the serial cards at once.

Exception: Serial cards/screening tickets purchased with culture benefits are personal! In case you have bought your serial card with culture benefits, you can buy screening tickets only for yourself and the serial card cannot be shared with other people. You must be prepared to prove your identity when buying a serial card with culture benefits and when tickets are checked. Under malpractice the screening ticket will be cancelled, the culture benefit confiscated and the incident will be reported to the culture benefits service provider. Consequently, the service provider can confiscate the benefit entirely.